Privacy Policy

This Privacy Policy describes how Ambit Energy Solutions Ltd. collects, uses, and protects your personal data.

Abstract illustration of data privacy and security with padlock icon and swirling data lines, representing digital protection.

1. Introduction

Ambit Energy Solutions Ltd. ("we", "our", "us") is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, store, and share your personal data when you use our services, visit our website, or interact with us. We adhere to the General Data Protection Regulation (GDPR) and UK data protection laws.

2. Data We Collect

We may collect and process the following types of personal data about you:

Identity Data: Includes first name, last name, title, date of birth, and gender.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Financial Data: Includes bank account and payment card details (processed securely by third-party payment processors).
Transactional Data: Includes details about payments to and from you and other details of services you have purchased from us.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

apply for our products or services;
create an account on our website;
subscribe to our services or publications;
request marketing to be sent to you;
enter a competition, promotion, or survey; or
give us feedback or contact us.

Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

Technical Data from analytics providers (e.g., Google Analytics);
Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

4. How We Use & Share Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

We may share your personal data with third parties, including service providers, professional advisors, and regulatory bodies, only when necessary for the purposes outlined in this policy or when legally required. We ensure all third parties respect the security of your personal data and treat it in accordance with the law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at info@ambitenergysolutions.co.uk.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes. This policy was last updated on 16th October 2023.

9. Contact Information

Ambit Energy Solutions Ltd.
14 Regent Street, Westminster,
London, SW1Y 4PH, United Kingdom
Email: info@ambitenergysolutions.co.uk
Phone: +44 20 7946 0958