Customer Support & FAQ

We're here to help you power a sustainable future. Find answers to your questions or get in touch with our dedicated support team.

Frequently Asked Questions

Q: How long does smart meter installation typically take?
A: Most smart meter installations are completed within 1 to 2 hours, though this can vary depending on your existing setup. Our engineers work efficiently to minimize disruption.
Q: How do I read my smart meter to understand my energy usage?
A: Your smart meter comes with an in-home display (IHD) that shows your energy consumption in real-time. You can typically navigate through the display to see daily, weekly, or monthly usage and cost estimates. Check your meter's specific model manual or our online guides for detailed instructions.

Q: What are the easiest ways to top up my pre-payment meter?
A: You can top up your meter through our dedicated mobile app, online portal, or at any PayPoint or Post Office location. For digital options, simply enter your meter details and payment information.
Q: What should I do if my top-up fails or doesn't appear on my meter?
A: First, check your payment confirmation to ensure the transaction was successful and that you entered the correct meter details. If the issue persists after a few minutes, please contact our support team immediately with your transaction reference.

Q: Who do I contact if I have a question about my energy bill or account status?
A: For all billing and account inquiries, please email our dedicated billing support team at billing@ambitenergysolutions.co.uk or call our main support line during business hours.

Q: My smart home energy device isn't connecting to the network; what should I do?
A: First, try restarting the device and your home Wi-Fi router. Ensure your device is within range of your router. If problems persist, check our online troubleshooting guides or contact technical support for assistance.

If your question wasn't answered in our FAQ, our dedicated customer support team is ready to assist you.

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